How can you cancel the contract and return the goods?
You can cancel contract within 30 days of receipt of the goods, if the delivery is divided into several parts, from the date of receipt of the last delivery.
To cancel the contract, we recommend that you proceed as follows:
− Download here our fillable form for cancel the contract and the completed form or other written method of notification of cancel contract, together with a copy of the invoice (if issued) or other document proving the purchase of the goods, put in the package together with the goods or send us to our email: support@vocalboothtogo.eu
− You can also download our fillable cancel of the contract form by clicking here.
− The not submitting of any of the above documents does not prevent the commencement of your cancellation of the contract under legal conditions, but it may not be possible to identify why the goods arrived.
You do not have to justify cancellation of the contract in any way, but if you do so will help us to improve the services, we will confirm the received notification without undue delay.
You are obliged to return goods to us to the 14days after cancellation of the contract to our warehouse address:
Company name: VocalBoothToGo-EU s.r.o.
Street and number: Dobra 10
City: Dobra
Post code: 739 51
Country: Czech Republic
Phone number: +420 591 142 462
Contact email: support@vocalboothtogo.eu
Or to any establishment or address of our registered office.
Do not send the goods - cash on delivery (we are not obliged to take over the goods sent in this way).
What are the consequences of cancellation of the contract?
Cancellation of the contract cancels the contract from the outset and is viewed as if it had not been concluded.
If a gift has been provided to you together with your consent, the gift contract shall be awarded by withdrawal from the contract by either party to the agreement. Send the gift back to us together with the returned goods.
When cancellation of the contract is not possible?
In accordance with § 1837 of the Civil Code, it is not possible cancel the contract, among other things, the following contracts:
− about the delivery of goods that have been modified according to your wishes or for you.
− the supply of perishable goods as well as goods irretrievably mixed with other goods after delivery.
− the delivery of an audio or video recording or computer program if you have violated their original packaging.
When will you get your money back?
We will return all funds received to you within 14 days of cancel the contract. Please note, however, that we are not obliged to refund you before returning the goods to us or prove that you have sent us the goods.
In addition to the purchase price, you are also entitled to a refund of the cost of delivering the goods to you. However, if you have chosen a method other than the cheapest method of delivery of the goods we offer, we will refund the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
How will we refund you?
− in the same way we have accepted them or in the way you request.
− In addition to the above methods, we can always return the money by sending it to the bank account or account from which the funds were credited to pay the purchase price (if you do not tell us any within ten days of withdrawal from the contract).
The costs associated with sending the returned goods to our address are borne by you, even if the goods cannot be returned by the usual postal route due to their nature.
What if the returned goods were damaged?
When shipping, pack the goods in a suitable packaging so as not to damage or destroy them. The purchase price and delivery costs of the goods (or part of the damage incurred) cannot be refunded for goods materially damaged or destroyed during transport due to the use of inappropriate packaging.
If we find that the goods returned by you are damaged, worn, contaminated or partially consumed, we are entitled to compensation against you. We may unilaterally count the claim for compensation against your claim for a refund of the purchase price and the cost of delivery of the goods, i.e. the amount reduced by the damage incurred will be refunded to you.